Frequently Asked Questions

Your Marque provider will work with you to diagnose your concerns and give you care options, including writing prescriptions (if medically necessary).

We accept most insurance plans and it is not required to conduct a virtual visit.

You can also pay with credit, debit, FSA or HSA cards.

If you do not have insurance or choose to forgo, we offer a simple flat fee of $129.

Your cost share, such as copay or deductible, will be collected prior to your visit. Please consult your health plan or call us at (877) 693-6266 prior to your visit for more information regarding your benefits.

Learn more about our controlled substances policy here.

Yes, they are employed by Marque and part of the Marque family! Most of our clinicians are the same ones you’ll find working in our clinics throughout Southern California. We feel that to offer the best experience, there needs to be strict quality oversight which cannot be accomplished if the provider is not part of our urgent care platform. 

 Yes. Just like a regular in-clinic visit, a Marque provider can diagnose your condition and prescribe you medication(s) that you can pick up at your local pharmacy. To note, not all symptoms and conditions are able to be diagnosed through telemedicine. All prescriptions are given at the discretion of your provider. We cannot prescribe DEA Schedule I or II drugs. For more on our Controlled Substances Policy click here

Most frequent examples include common colds, upper respiratory infections, allergies, sinusitis (sinus infection), cough/bronchitis, sore throat, nasal congestion/drainage, pink eye, urinary tract infection (UTI), rashes, sleep problems/snoring, smoking cessation, and medication questions. While some conditions are not able to be effectively diagnosed or treated through telemedicine, many common symptoms can.

No. As a Marque patient, you don’t need to create an account to see your provider. Simply book an appointment, register your details, and hop into the call at the scheduled time. You will receive a text and email upon booking with more information regarding these steps and how to join your visit.

Our video telemedicine platform, powered by Solv, requires only an internet browser and sustained internet connection. No downloads or apps necessary. You can connect from a smartphone, tablet, or computer.